1 hard skill or competency (industry competency) for Technical Solution Consultant I
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Explains the basic processes and methods of estimating project cost.
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Level 2 Behaviors
(Light Experience)
Identifies the characteristics of credible cost estimates, including data availability and recognition of inflation.
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Level 3 Behaviors
(Moderate Experience)
Provides insights on the pros and cons of various cost estimation approaches.
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Level 4 Behaviors
(Extensive Experience)
Provides accurate estimations of benefit savings, project costs, and technical feasibility.
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Level 5 Behaviors
(Mastery)
Establishes overall impact cost models to provide real-time cost estimations.
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8 general skills or competencies (Job family competencies) for Technical Solution Consultant I
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Documents the techniques and organizational principles used to provide great service delivery.
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Level 2 Behaviors
(Light Experience)
Follows established standards and policies in delivering various business services.
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Level 3 Behaviors
(Moderate Experience)
Implements the service delivery process from start to finish to ensure meeting of customer expectations.
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Level 4 Behaviors
(Extensive Experience)
Leverages our resources in driving efficient and cost-effective delivery of services.
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Level 5 Behaviors
(Mastery)
Establishes performance criteria to measure and optimize the effectiveness of service delivery.
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Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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8 soft skills or competencies (core competencies) for Technical Solution Consultant I
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Identifies the skills and traits needed for critical thinking.
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Level 2 Behaviors
(Light Experience)
Explains clearly to others the logical connection between ideas.
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Level 3 Behaviors
(Moderate Experience)
Uses analytical or creative methods to break down complex situations into component problems.
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Level 4 Behaviors
(Extensive Experience)
Leverages critical thinking to build, analyze and evaluate different points of view.
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Level 5 Behaviors
(Mastery)
Leads discussions of alternative options with different parties to make effective decisions.
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Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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Summary of Technical Solution Consultant I skills and competencies
There are 1 hard skills for Technical Solution Consultant I, Cost Estimation.
8 general skills for Technical Solution Consultant I, Service Delivery, Technical Support, Training Solution Development, etc.
8 soft skills for Technical Solution Consultant I, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant I, he or she needs to be proficient in Critical Thinking, be proficient in Innovation, and be proficient in Attention to Detail.